Frequently Asked Questions
Everything you need to know about your Lamzu gear and orders.
What is the typical shipping time for international orders?
International orders generally take between 7 to 15 business days to arrive, depending on your location and local customs processing times.
Do Lamzu gaming mice come with a warranty?
Yes, all Lamzu products come with a 1-year limited warranty covering manufacturing defects and hardware malfunctions under normal use.
Where can I download the latest firmware and drivers?
You can find the most recent firmware updates and configuration software in the 'Download' section of our official website.
What is your return policy for open-box items?
We offer a 14-day return window for products in original packaging. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment gateways depending on your region.
How do I track my package once it has shipped?
Once your order is dispatched, you will receive an email containing a tracking number and a link to the carrier's tracking portal.